FAQs
Weâre always available on the end of a phone if you need any help or advice, but you might be able to find the information you need now in our list of Frequently Asked Questions below.
How can we help you?
Before You Book
FAQs to help during the booking process
What’s Included
Do I need insurance to book a vehicle?
Our prices are inclusive of insurance, so you do not need your own insurance when you hire one of our vehicles.
Do you offer long-term hire?
Yes, car rentals of more than 21 days are possible.
Do you offer unlimited mileage? / What is the mileage policy?
Mileage is included in our standard daily rental. There are exclusions: rentals that exceed 21 days and also rentals where the vehicle is being taken out of the UK.
Is a deposit required when you book a vehicle?
Our deposits vary dependent on the category of vehicle. ÂŁ250 for a standard vehicle to ÂŁ1250 for our prestige vehicles.
Is there an additional fuel charge?
If vehicles are not returned with the same amount of fuel, a refuel service charge will apply. This is charged at ÂŁ1.52 per litre.
Do you offer a free pick up and drop off service?
Yes, we do offer a free pick up and drop off service to and from our office.
Our prices are inclusive of insurance, so you do not need your own insurance when you hire one of our vehicles.
Yes, car rentals of more than 21 days are possible.
Mileage is included in our standard daily rental. There are exclusions: rentals that exceed 21 days and also rentals where the vehicle is being taken out of the UK.
Our deposits vary dependent on the category of vehicle. ÂŁ250 for a standard vehicle to ÂŁ1250 for our prestige vehicles.
If vehicles are not returned with the same amount of fuel, a refuel service charge will apply. This is charged at ÂŁ1.52 per litre.
Yes, we do offer a free pick up and drop off service to and from our office.
Booking Options
Do you provide child seats?
Our child seats span infant to toddler and are charged at ÂŁ5 per day. Find out more about child seat laws in the UK on our blog.
Can I add additional drivers?
Additional drivers can be added to the rental agreement, subject to them conforming to our standard terms and conditions. Additional driver charges may apply.
Our child seats span infant to toddler and are charged at ÂŁ5 per day. Find out more about child seat laws in the UK on our blog.
Additional drivers can be added to the rental agreement, subject to them conforming to our standard terms and conditions. Additional driver charges may apply.
Booking Policies
What is a collision damage waiver?
A collision damage waiver (CDW) is provided in case you have a collision or your car suffers damage during the rental period. Essentially it means that we waive the right to charge you for damage to your rental vehicle. All our rentals include CDW as standard.
Can I hire a vehicle if I have points on my licence?
We will generally accept your booking as long as you have no more than six points on your licence. However, we do reserve the right to refuse if your endorsements are for a more serious offence.
Is smoking allowed?
It is prohibited to smoke in any of our vehicles. If vehicles are returned with evidence of being smoked in, there will be a minimum fumigation fee of ÂŁ75 + VAT.
What are the age requirements?
Minimum age for hire is 23. This will alter dependent on specific vehicle category.
What are the requirements for car and van rental?
We will require a full and valid driving license. The hirer must be over the age of 23. Minimum age will differ dependent on the type of vehicle required. The hirer must have held a full license for a minimum of one year, and longer for certain vehicle categories.
If the hirer has a UK license, then the DVLA Check code will be required at the point of hire. Certain endorsements are not acceptable â these can be checked by contacting our office directly.
Overseas hirers will require a full license issued from their permanent home country. A passport and additional ID will be required as well. A minimum deposit of ÂŁ250 is required at the start of hire. The deposit can vary depending on the vehicle category. Full requirements of hire are listed in our terms and conditions on our website.
What payment options do you accept?
We accept all major credit and debit cards.
A collision damage waiver (CDW) is provided in case you have a collision or your car suffers damage during the rental period. Essentially it means that we waive the right to charge you for damage to your rental vehicle. All our rentals include CDW as standard.
We will generally accept your booking as long as you have no more than six points on your licence. However, we do reserve the right to refuse if your endorsements are for a more serious offence.
It is prohibited to smoke in any of our vehicles. If vehicles are returned with evidence of being smoked in, there will be a minimum fumigation fee of ÂŁ75 + VAT.
Minimum age for hire is 23. This will alter dependent on specific vehicle category.
We will require a full and valid driving license. The hirer must be over the age of 23. Minimum age will differ dependent on the type of vehicle required. The hirer must have held a full license for a minimum of one year, and longer for certain vehicle categories.
If the hirer has a UK license, then the DVLA Check code will be required at the point of hire. Certain endorsements are not acceptable â these can be checked by contacting our office directly.
Overseas hirers will require a full license issued from their permanent home country. A passport and additional ID will be required as well. A minimum deposit of ÂŁ250 is required at the start of hire. The deposit can vary depending on the vehicle category. Full requirements of hire are listed in our terms and conditions on our website.
We accept all major credit and debit cards.
During the Hire Period
24 hour customer care during your hire contract
Vehicles can be returned early. Refunds are possible subject to vehicle category and notice period.
Yes, we have a drop-box facility allowing vehicles to be returned securely when we are closed.
Managing Your Booking
Here to help once you’ve made your booking
Yes, you can cancel your booking. If a cancellation is made with less than 72 hours before the start of hire, then the rental cost is not refunded. In relation to high demand categories such as prestige cars and minibuses, no refunds are provided irrespective of when the cancellation is made.
Still have a question? Get in touch with us today on 08081 787 286
